FAQs

Phone: +254 717 604010 or +254 738 775754

Email: info@rupsasacco.com

Visiting Hours:

• Monday – Friday: 8:30 AM – 4:00 PM
• Saturday: 8:30 AM – 12:00 PM
• Closed on Sundays and public holidays

You can deposit or repay via multiple channels:

M-PESA Paybill:

• Paybill number: 834700
• Use your Member Number as the account number

Bank Transfers:

• KCB: 1208683519
• Co-operative Bank: 01100074554200
• Equity Bank: 0870172350573
• Family Bank: 024000032564

Joining & Benevolent Fund Details:

• New members contribute Ksh 4000 (minimum), Ksh 500 monthly
• Share capital: Ksh 10,000 (Ksh 2000 upfront, Ksh 8000 within 6 months)
• Annual benevolent fund: Ksh 1000

Rupsa Sacco offers a variety of loans tailored to different needs:

1. Emergency Loan
   • Up to Ksh 200,000
   • 1.3% monthly interest
   • 24 months repayment
2. School Fees Loan
   • For members or dependents
   • Maximum Ksh 200,000
   • 1.15% monthly interest
   • 12 months repayment
3. Normal Loan
   • Up to 3× member’s shares
   • 1.0% monthly interest
   • 36 months repayment
4. Super Loan
   • Up to 4× member’s deposits
   • 1.2% monthly interest
   • 60 months repayment
   • Requirements: Not first loan, no defaults, guaranteed, minimum deposit Ksh 200,000
5. Pamoja Loan (Group loan and churches)
   • Up to 5× group’s savings
   • 1.2% monthly interest
   • 60 months repayment
   • Conditions: Must be a registered group in the Ministry of Gender and Social Service
6. Asset Financing Loans/Car Loan
   • 1.2% monthly interest
   • 48 months repayment
   • Multiplier: Up to 3× or 4×
   • No guarantors needed
7. Insurance Loan
   • 1.2% monthly interest
   • 12 months repayment
8. Product Loan
   • 1.2% monthly interest
   • 18 months repayment
9. M Cash (Mobile Loan)
   • Launched May 2023
   • Maximum Ksh 50,000
   • Repayment within 1 month
   • 5% interest charged upfront
10. Land and Construction Loan
    • Up to 3× or 4× member’s deposits
    • 1.4% monthly interest
    • 72 months repayment

Any active member with regular contributions/savings and who has met the minimum membership period required for the loan product is eligible.

• Active membership
• Consistent monthly savings
• Adequate guarantors (except for self-guaranteed loans)

A self-guaranteed loan is a facility where a member uses their deposits/savings in the Sacco as security, instead of guarantors.

Loan processing depends on the completeness of documentation, availability of guarantors (if required), and meeting all loan conditions. Generally, emergency loans are processed faster, within 24 hours.

Yes. Early loan repayment is allowed and may save you on interest.

In case of default, the Sacco may recover from guarantors, deposits, or take other measures in line with Sacco policies. Members are encouraged to engage the credit office early in case of repayment difficulties.

Rupsa Sacco offers several savings products:

• Non-Withdrawable Savings (Member Deposits)
  • Minimum Ksh 500/month
  • Withdrawals not allowed, loans issued against deposits
• Elimu Bora Savings
  • For educational expenses
  • Deposit daily or monthly
  • Withdraw twice a year
  • 5% interest per annum (pro rata)
• Term Deposits
  • Flexible saving and withdrawal once per month
• Holiday Savings Account
  • Save daily; withdraw once a year
  • 5% interest per annum (pro rata)

The process differs by member type:

Individual (New) Members:

• Fill application
• Provide 2 passport photos, photocopy of national ID, KRA PIN
• Contribute Ksh 4000 (initial), Ksh 500/month
• Share capital: Ksh 10,000 (Ksh 2000 upfront, Ksh 8000 in 6 months)
• Ksh 1000 benevolent fund annually

Re-joining Members:

• Re-joining fee: Ksh 1000

Corporate & Registered Groups:

• Provide registration documents, incorporation for companies
• Company memorandum and articles of association
• Photocopy of KRA PIN and ID copy for directors
• Certificate of Registration from Ministry of Gender and Social Service for groups
• Group Constitution
• Introductory letter from Ministry of Gender and Social Service
• Registration fee: Ksh 2000
• Share capital: Ksh 30,000 (Ksh 3000 upfront, Ksh 27,000 in 6 months)

Yes, you can join Rupsa Sacco even if you are already a member of another Sacco.

Things to Keep in Mind:

• Loan eligibility may depend on your contributions and guarantors, not on your other Sacco memberships.

Yes, dividends are paid annually based on profits, approved in the Annual General Meeting (AGM).

Generally, March–June after the AGM.

Yes, usually around 5% withholding tax (plus possible fees).

• Submit a Written Exit Request: Notify the Sacco in writing via a letter or withdrawal form. A 60-day notice period is required.
• Settle All Outstanding Obligations: Clear any remaining loans, fees, or penalties. These will be deducted from your savings.
• Refund of Savings and Share Capital: After obligations are settled and the notice period lapses, the Sacco processes the refund of your savings and share capital, minus statutory deductions.

No “penalty,” but deductions may apply:

• Outstanding Loans: Must be repaid, either in full or deducted from savings.
• Guarantorships: If you’ve guaranteed another member’s loan, you may not exit until the loan is cleared or replaced by another guarantor.
• Admin/Processing Fee: Ksh 1,000 for processing withdrawal.
• Share Capital Retention: Minimum Ksh 10,000 as per by-laws.

Yes, Rupsa Sacco offers both an online members portal and a USSD mobile banking platform:

Online Members Portal:

• Accessible through the official website for account-related services.

USSD Mobile Banking – *879#:

• Functions include:
• Balance inquiry
• Deposits
• PIN changes
• Loan application
• Loan repayment
• Mini Statement